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Certified Service Manager (CSM)

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Department of Security Management

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Fully Online Tutoring
Globaly Recognized Award

Course Level: Certified Service Manager (CSM)

Course Level: Certificate

Duration: 12 Weeks

Pre Requisites: Mature Entry (21years) with 3 years related work experience / 5 CXC certificates (Math and English mandatory) / certifications relevant to subject matter

Course Overview

This is a valuable examination for those who serve as managers, owners, or department heads of service businesses such as electronics, computers, communications, and appliance repair facilities. Several of the topics covered in this examination include manager responsibilities and objectives, personnel profiles and job descriptions, team building, training, hiring and employment laws, employee compensation systems, customer relations policies, and skills, service policies, service/production area development, test equipment needs and procurement, financial and parts department management, warranties and risk of liability, contract negotiation, vehicle procurement and maintenance, association memberships/involvement, quality systems, security, safety/Osha, and project management.

Course Outline

  • Managerial Responsibilities and Objectives
  • Staff Integrity, Morals, and Ethics
  • Personnel Profiles and Job Descriptions
  • Team Building and Goal Setting
  • Employee Motivation
  • Training and Company Meetings
  • Hiring and Employment Laws
  • Employee Compensation Systems
  • Customer Relations, Policies and Skills
  • Service Policies, Procedures and Contract Negotiation
  • Service and Production Area Development
  • Test Equipment Needs and Procurement
  • Financial Management 
  • Parts Department Management and Logistics 
  • Warranties and Liability Risk
  • Vehicle Procurement and Maintenance
  • Certifications, Licensing and Association Membership Involvement 
  • Advertising and Marketing
  • Legal Responsibilities 
  • Quality and Safety Systems
  • Security Requirements 
  • Project Management

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Contact Information

Advanced Solutions Technical Institute

#46 Boundary Road, San Juan,
Trinidad & Tobago, West Indies
Tel: 1(868)-610-7500 | 1(868)-778-2135 | 1(868)-485-1835

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