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Certified Customer Service Specialist (CSS)

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Department of Security Management

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Fully Online Tutoring
Globaly Recognized Award

Course Level: Certified Customer Service Specialist (CSS)

Course Level: Certificate

Duration: 12 Weeks

Pre Requisites: Mature Entry (21years) with 3 years related work experience / 5 CXC certificates (Math and English mandatory) / certifications relevant to subject matter

Course Overview

The Customer Service Specialist (CSS) is a soft skills certification that validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service-oriented electronics technician, CSS is relevant to every industry, employer, and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem-solving, interpersonal relationships, and sales and marketing.

Course Outline

  • Objectives and Values of World Class Customer Service 
  • Customer Service Quality and Techniques 
  • Communications 
  • Using Social and Professional Media Sites Responsibly 
  • Marketing 
  • Safety, Environmental and Health 
  • Professionalism and Ethics  
  • Workplace Interpersonal Relationships, Emotions and Conflict 
  • Teams and Teamwork 
  • Business Leadership 
  • Company Policy, Rules and Loyalty 
  • Association Membership and Certification 
  • Record Keeping and Documentation 
  • Employee Job Description, Career Plans and Evaluation 
  • Independent Contractor Status 
  • Workers Legal Responsibilities 

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Trinidad & Tobago, West Indies
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