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COURSE OVERVIEW
The employees
are what makes a business run each serving a vital role in the support of the
organization. One such role is the administrative assistant. Commonly thought
of as an introductory role it is one of the first roles a client will interact
with while simultaneously having multiple employees and management rely on
them. The breath of their task is wide and requires veritable skill to succeed.
Every employer knows how much of an asset a capable administration is, simply
because of how difficult they are to find. To remedy this deficiency the course
was developed as a training program for those looking to enter the field and
distinguish themselves from the norm.
This course
serves as a gentle yet broad introduction to the field of administration. The
course will focus on not just the academic skills that are necessary but the
soft skills required to excel at the field primarily while also providing a
holistic look at administration, business and the various disciplines
COURSE CONTENT
1.0 FUNDAMENTAL ADMINISTRATIVE ASSISTANT SKILLS
1. Discuss and apply core
concept of numeracy
2. Discuss and apply core
literacy skills
2.0 Soft skills for administrative
assistants
1. Discuss the structure of a business
2. Understand and describe the importance of the chain of command and how this related to manners of speech and conduct
3. Discuss and apply methods of time management
4. Developing a daily routine
5. Telephone Usage
6. Discuss and understand
Mail service and shipping
7. Communication skills
8. Logging and transcribing
of meetings and correspondence
9. Technological skills of
the Administrative assistant
10. Maintaining a healthy life
and work ethic
Contact Information
Advanced Solutions Technical Institute
#38 El Socorro Main Road, San Juan,Resource Links
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